Good morning friends In Good to Great, leading business thinker Jim Collins developed the concept of the flywheel. In an accompanying monograph he writes, “No matter how dramatic the end result, good-to-great transformations never happen in one fell swoop. In…
Happy Sunday Everyone Today I am writing to you from the Cederberg mountains. We are here because it is here, 13 months ago that I made my decision to leave media. It was a hard decision. I love what…
Do you force or do you lead? Horst Schulze started his career as a restaurant busboy at 14. He went on to be the co-founder of the Ritz Carlton Hotel group, famed for its high levels of customer service –…
Happy February Everyone Thank you to everyone who has reached out in the past week to send me suggestions for this letter. I have been moved by the generosity with which you have taken time to share your knowledge with…
Happy Sunday Everyone In 1991 I headed to Wits University in Johannesburg, South Africa. I knew three people out of the thousands on campus. It was overwhelming. I felt lonely. A week ago, I decided that I would explore whether…