Connecting With Customers
I got a little enthusiastic with this week’s topics, so we’ve got to jump right into it. It’s a bit long today. I think it’s worth it. I hope that you agree. But before we do, we must pause to…
Tag Business Fundamentals
Pragmatism and Hope
The Cape Town good news continues. This week the Goodman Gallery announced it would be hosting a show with the famed Ghanian sculptor, El Anatsui. The show, entitled Freedom, is a rare opportunity for South African audiences to see work that is typically…
Operational Excellence
Two weeks ago, I told you that the letter had written itself. Today’s letter most certainly didn’t. I have struggled. There are successes and joy in the world. There is tragedy. There is the additional complication that it is always…
Creating Growth
Good morning everyone Today’s letter is coming to you from The Beach Hut in Paternoster where we are ending off my birthday week. It was a fun week of celebrations that started with tapas at Pinchos, where we reminisced about Barcelona whilst enjoying…
Businesses Are Not Machines, Nor Are You.
As South Africa came out of our fifth week of lockdown sometime in May last year, I took the decision to stop reading COVID news. I was frazzled by the onslaught of different theories and opinions. South Africa’s hard lockdown…
The Best Entrepreneurs? They Let Fires Burn
Happy Sunday Everyone I am starting today on a personal note. Just over a year ago I just changed the headline on my LinkedIn Profile from Chief Operations Officer to Coach. It was the start of a new journey. Since then, I…
Behaviour Design, Being Perfect, And Pan-African Possibilities
Good morning friends Today’s letter is a mixed bag of musing. I couldn’t think of a clever way to hold it all together, so I hope you enjoy the meander as much as I enjoyed putting it together. If you’ve…
The Spur Story: One of SA’s Most Successful Franchises
It is Cape Town Art Fair this weekend and so I thought I’d share some new art that I’ve been enjoying. Although, as you know, it is not like I need an excuse to share art. I loved this piece by young…
A Strategy, Soul, & Self Toolbox
Hello friends Today’s letter is coming to you from Schuilhoek Cottage. Thank you to Defijn founder, Eckardt Kasselman, for introducing me to this place of quiet beauty. I am staying mostly offline, so will share some pictures with you next…
Stop and Listen
When I wrote the first issue of this letter on 19 January 2020, I had no idea what would unfold over the next two years. As it turned out this letter, our conversation, has been a guiding light through tired…
Banish Bureaucracy, Become A Time Ninja!
Before you start reading today, try this…Pause. Think about a place that you love. Close your eyes and go there for a while…see it, smell it, hear its sounds, feel it, be there… I hope that your eyes are closed…seriously,…
Focus: Do Just One Thing
Happy Sunday Everyone It is stupefying to think that 3 weeks ago, I was writing a ‘back to it all’ letter and today the first month of the new decade has almost ended. I have had several comments from readers…