Tag Chip Heath

#156: Stories that stick

1

Last week’s letter focused on getting people ready, willing, and able to change. It reminded us that if we don’t build organisational support and momentum around a strategy, it dies (This letter from March 2022 shares more insight from the Fit for…

#149: Think Differently

1

“To refuse to do the crappo thing is to strike a de facto blow for quality…” – George Saunders   Last week’s letter was much longer than normal.  It was, as described by one of the responses I received, ‘chewy’,…