Tag customer service

Connecting With Customers


I got a little enthusiastic with this week’s topics, so we’ve got to jump right into it. It’s a bit long today. I think it’s worth it. I hope that you agree. But before we do, we must pause to…

Care for your clients


Good morning friends When I started this weekly letter, I couldn’t clearly state why I thought it was useful. One impulse was rooted in the Aristotelian position that “We are what we repeatedly do. Excellence, then, is not an act…