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customer service
262: Uncommon Service. Radical Imagination.
Dear Friends Before we get started, thank you to everyone who commented on my new website copy and, in particular, on the curated leadership learning journeys I’ve been piloting. There’s…
261: Creating Conditions for Uncommon Service
Dear friends My coaching practice has, as it should and all things do, evolved since I started it in September 2019. I recently rewrote my website’s copy to reflect those…
252: You Must Create Universal Works. Prayer is Attention
Good morning friends A few of you emailed to say that last week’s letter hadn’t made through your firewalls. If you are one of the unlucky ones, here is edition…
#163: Create possibility with your customers
“Perfectionism is one way our muscles cramp. In some cases, we don’t even know that the wounds and the cramping, are there, but both limit us. They keep us moving…
Connecting With Customers
I got a little enthusiastic with this week’s topics, so we’ve got to jump right into it. It’s a bit long today. I think it’s worth it. I hope that…
The Spur Story: One of SA’s Most Successful Franchises
It is Cape Town Art Fair this weekend and so I thought I’d share some new art that I’ve been enjoying. Although, as you know, it is not like I…
Care for your clients
Good morning friends When I started this weekly letter, I couldn’t clearly state why I thought it was useful. One impulse was rooted in the Aristotelian position that “We are…
Leadership Lessons from Horst Schulze
Do you force or do you lead? Horst Schulze started his career as a restaurant busboy at 14. He went on to be the co-founder of the Ritz Carlton Hotel…