Tag Operational Excellence

#240: The Friction Project

1

Dear friends If my current client conversations are anything to go by, you’re probably drowning in meetings and processes, bouncing from one thing to the next, feeling overwhelmed and powerless – two deadly drivers of burnout – to change it.…

#218: DO Sweat the Small Stuff

1

Good morning good friends /strategyStrategy conversations are often dominated by innovation, acquisition and the like. They are important. As important is operational excellence. FT Strategies August newsletter, The Path to Profitability, included this observation, “Based on data from over 400…

#205: Your 2024 Survival Guide

1

Dear Friends Just four years ago, most of the world was in lockdown. In the next twenty-four months many of us lost loved ones, and some of us were grievously ill. In February 2021, I turned to physician and sociologist Nicholas Christakis’s…

#204: Turning Vision into Action

1

Good morning friends Our last two letters focused on the power unlocked by building a scaffolding of meetings in our businesses. Regular, focused flows of communication are the heartbeat of success. However, as I finished last week’s letter, I was…

#115: Compassion And Performance

1

Good morning friends Don’t you love this vintage Borghesani wooden robot bar? That’s my kind of AI 😊 A few weeks ago, I introduced you to the work of Cape Town illustrator, Russel Abrahams, so it was great to see that…

#112: Thank You Jim Collins!

1

Two weeks ago, we spent a few days in Seaforth, Simonstown. It is a small suburb that hugs Boulders Beach sanctuary, home to the African penguin. You know that you’re in a special place when the instructions for the rental…

Connecting With Customers

1

I got a little enthusiastic with this week’s topics, so we’ve got to jump right into it. It’s a bit long today. I think it’s worth it. I hope that you agree. But before we do, we must pause to…